Four Seasons Guesthouse : Covid 19 Secure Policy – Full Version

The world is a very different place since the Coronavirus pandemic began. We would like to reassure you, that you can have confidence when booking a stay with us we have followed the correct guidelines.

We want our customers to have a great time during their stay, and their health is the most important thing to us .

Castleton and the Peak District offers an ideal location for a healthy break with wide open spaces and some of Britains best scenery. Castleton is a thriving tourist village and many of its cafes, tea gardens, pubs and restaurants have outdoor seating area’s and have implemented Covid 19 guidelines.


To ensure social distancing within Four Seasons we have put a number of measures in place. These will be constantly reviewed.

Four Seasons guesthouse has Two letting bedrooms but is also a family home and you can be assured that we will be doing everything in our power to make sure that we can operate successfully for the health of us all. Primarily this will involve keeping socially distanced from our guests and maintaining a high level of cleanliness throughout the house.

No glassware, crockery or cutlery is hand washed – it all goes through the dishwasher. All linen is professionally laundered at high temperature with professional cleaning agents.

Our suppliers are carefully chosen by us, and have also achieved high standards of quality and cleanliness and are continuing to put in added measures in line with government guidance.

Below you will find details of the actions we are taking to keep us all safe following completion of a risk assessment. This is mandatory to allow us to open. This policy is based on current Government guidance for hospitality businesses. As their advice changes, we will update this document so if your booking is a little way off it is a good idea to check back nearer the time and have another read as things may have changed.

We have changed some of the things we do to ensure the safety of everyone in the building. Please read through the list as some of these will mean your stay is a little different from before the Pandemic.

Before you arrive
As per Government advice, please do not travel to us if you or anyone in your party is showing any of the common symptoms of Coronavirus (ie fever, persistent cough, loss of taste or smell). We will work with you to re-arrange your stay for a future date.

We have a general presumption that you agree to follow our temporary new procedures and extra measures whilst staying at Four Seasons Guesthouse.

Payment

To reduce contact we ask that you pay the balance of your stay either by bank transfer prior to your stay or by cash on arrival.

Arrival
Most of our guests arrive by car. Under normal circumstances, we applaud the use of public transport, however, during this current period, we would appreciate it if you could avoid public transport where possible, both minimising the chance of infection en-route or during your stay. There is limited free parking to the rear of the guesthouse or you can park on the road for free at the front of the house.

We would kindly ask that before leaving your vehicle you use an appropriate hand sanitiser.

 

Check in

We would usually open the front door for you personally. However we are now making the use of two keysafes to the right hand side of the main door. These are sanitised between uses as are the keys. You will be sent guidance on how to access the building prior to arrival.


If you do arrive at the same time as another guest, please wait in the car until they have moved to allow social distancing. Likewise, if you arrive at the front door and someone is already checking in, please wait until they have moved on.


Please note that unless it becomes a mandatory requirement we won’t be taking your temperature on arrival.


Hand sanitiser is available on the sideboard and we encourage you to use this whenever you enter.


We won’t be asking you to complete a registration form so there should be nothing to complete or sign. We will maintain a social distance should we see you during check in. Our usual Guest Information folder has been removed, but you can now find all this information on our website at  www.4seasonsbb.co.uk.

 

If you would like us to carry your bags to your room, we will follow you at a safe distance and place your bags outside your door. We will sanitise our hands immediately before and afterwards.

Common Areas and stairway
We would suggest you allow priority to those coming up the stairs. If you see someone coming down the stairs, please stand back so you can social distance. If you see someone coming up the stairs please just pop back into your bedroom until they have accessed their room.

Your bedroom

All touch surfaces will have special attention and sanitizing between guests, including light switch, lamp switches, hospitality trays, door handles, remote controls, window handles, tiled surfaces etc.


During your stay we would encourage plenty of natural ventilation so please open windows as much as possible making sure you always secure them with the catch.


Some decorative cushions and runners will be removed from bedrooms to make cleaning and sanitising easier, any left will be used on a rotational basis and sanitised between guests. All the white linen and towels in your room, are commercially laundered at high temperatures using professional cleaning chemicals.


We use wrapped soap and individual shower gels in the bathrooms that are changed between guests.


Our tea and coffee and biscuits come in individual wrapped sachets and we will continue to supply these along with fresh milk.

 

We would ask you to wash your hands both on entering and leaving your bedroom using the soap which has been provided for during your stay.

Daily Cleaning
Current advise states we should not enter your bedroom during your stay. As such we regret that we can’t service your room on a daily basis, if you are staying with us for four nights or less. For longer stays of 5 nights or more we will agree a freshen up day with you. We will however supply a container outside your room  each day to provide you with anything you require on a daily basis (eg toilet rolls, fresh milk, biscuits, tea bags, coffee pods). Please do ask if you need anything at all.


We ask that if possible you empty your own bin, placing tied bags of rubbish outside your door for collection along with any dirty crockery and cutlery and  the milk flask and before you go out for the day. You will find clean bin bags underneath the old one. We will place a fresh milk flask outside your door by midday. If you need some before then just let us know.

On departure, there is no need to strip your bed as  we will wear PPE when changing over rooms .

COVID-19 is an ‘enveloped’ virus and as such is within a group of viruses deemed easier to kill, whilst outside of a living body, through the use of an effective sanitising agent. We will be carrying out additional regular cleaning where necessary, in particular on customer touch points like handles, light switches and stair rails.


Appropriate PPE (personal protective equipment will be used to clean a room then disposed of and a new set used for the next room. New cleaning cloths are also used for each bedroom to prevent cross-contamination. We wash our hands extremely frequently  and also use alcohol hand sanitiser in between cleaning the bedroom and bathroom and before moving to the next bedroom.

Takeaway meals
We are happy for guests to eat takeaway items in their room. Please ask us for any extra cutlery and crockery that you may require, in advance, and we will leave this outside your room. As always, please be careful not to get food on the furnishings. Any packaging can be disposed of, in the bin located outside the front, close to the main front door.

Check out
Before you check out, please open all your windows for ventilation, and leave out any hair dryers, remote controls or anything else you have used during your stay to allow us to sanitise them.

To minimise contact please do not feel obliged to say goodbye in person but please text us so that we know that you have checked out and can get rooms ready for the next guest.

Please leave your key on the sideboard in the hallway on departure. We thank you for staying with us and wish you a safe journey home.

General
Should you feel unwell during your stay with any of the common Coronavirus symptoms (ie fever, persistent cough, loss of taste or smell) then you must please notify us immediately. In line with Government guidance, you will be asked to check out immediately in order to self-isolate at your home address. Should your symptoms become worse you should seek medical advice. If you need help to do this let us know.

Alcohol hand sanitiser will be available at all times on the sideboard as will disinfectant wipes to allow you to clean your hands as you enter and leave the building and open the front door using a wipe so you don’t need to touch the handle should you wish.

Where conversation with you is only possible closer than current social distancing rules, we may wear a face covering if you or we wish and would kindly request you choose if you would like to do this (you will need to provide your own).

Should you hear the fire alarm, please evacuate as normal and keep a social distance from other guests where possible and whilst standing outside on the car park to rear.

 

Should we find coronavirus on site, or one of us as owners are tested positive or need to self-isolate, we may need to cancel your booking at short notice. Should this happen, a full refund or alternate dates will be offered.

The above represents a sample of the new health and safety measures being implemented at Four Seasons Guesthouse. This list is not intended to be all-inclusive, but to offer an overview of how we are working to safeguard the health and wellbeing of our guests and ourselves. All standards will be reviewed and re-evaluated regularly to ensure relevance and are subject to change based on the guidance of the WHO, local health and government authorities.


Should you require any help or have any questions before your stay, do please let us know by contacting us at info@4seasonsbb.co.uk or call 07912 497896.

 

We look forward to welcoming you.

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CONTACT US

Tel:07912 497896

Four Seasons Guesthouse, How Lane, Castleton, Hope Valley, Derbyshire,. S33  8WJ

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